Customer Success Manager (New York) Job at Greenplaces, New York, NY

U054dzFNTFpzVENFTFJqV3JoV2NBcm9nZnc9PQ==
  • Greenplaces
  • New York, NY

Job Description

ABOUT THE COMPANY

Greenplacess mission is to democratize access to sustainability. Through its innovative software and service offerings, Greenplaces helps customers measure and track their carbon emissions and serves as a source of truth for business's sustainability activity. The vision is to create a future where sustainability is attainable for every business, especially given small and medium-size businesses account for 50%+ of the worlds carbon emissions. The company is headquartered in Raleigh, NC with employees in San Francisco, New York, Charleston, and more.

ABOUT THE ROLE

We are looking for a Customer Success Manager who will deliver an exceptional customer experience, drive client satisfaction, and contribute to our clients sustainability journey. In this role, youll be the direct point of contact for clients, proactively addressing their needs, fostering relationships, and collaborating with internal teams to elevate our service. The ideal candidate is a highly organized, communicative team player with a keen eye for detail. Experience in customer success or project management, specifically in the sustainability space is preferred.

What youll do

  • Serve as the main point of contact for clients, ensuring their needs are met through regular written and verbal communication.
  • Build and maintain strong client relationships, driving retention and long-term satisfaction.
  • Continuously seek ways to enhance the customer experience, proactively identifying and addressing client needs.
  • Gather and share client feedback with relevant teams to improve Greenplaces offerings and client deliverables.
  • Partner with internal departments to ensure seamless service and client satisfaction.
  • Support the Sustainability Team in data collection for greenhouse gas inventory reporting and other client projects.
  • Assist in developing sustainability and emission reduction strategies for clients in collaboration with the Sustainability team.
  • Contribute to the creation of sustainability-focused content for our entire client base.
  • Lead the renewal process and collaborate with the Sales Team on growth and expansion strategies.

YOUR EXPERIENCE & SKILLS

  • 4+ years in Customer Success, Account Management, or Project Management.
  • Sustainability experience is strongly preferred.
  • Strong problem-solving abilities with a proactive and resourceful mindset.
  • Exceptional verbal and written communication skills.
  • Ability to prioritize and handle multiple projects at various stages with ease.
  • A collaborative team player who thrives in a dynamic environment.
  • Independent, self-motivated, and able to implement processes effectively.
  • Strong time management and multitasking skills.

WHAT WE OFFER

  • Medical, dental, and vision benefits with dependents coverage
  • 12 weeks fully paid parental leave for all new parents (birthing, non-birthing, and adoptive)
  • Unlimited & encouraged PTO policy
  • Free memberships to online wellness platforms (One Medical, Headspace, and more!)
  • Virtual team building activities, lunch and learns, and other company-wide events

Base salary range: $80k-$110k, depending on skill level, location and experience

At Greenplaces, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

Interested in building your career at Greenplaces? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn profile *

Please share why you\'re interested for the role. *

Please share why you\'re qualified for the position and give some examples of strategic accounts you\'ve worked with in the past. *

#J-18808-Ljbffr

Job Tags

Full time,

Similar Jobs

OtterBase

Entry Level CAD Designer Job at OtterBase

 ...Design Engineers with Audio-Visual and facility drawings from concept to implementation. Create technical documentation including architectural plans, wiring diagrams, rack elevations, cable legends, and bid documentation. Prepare wire labels and project overviews... 

Greenplaces

Customer Success Manager (New York) Job at Greenplaces

 ...innovative software and service offerings, Greenplaces helps customers measure and track their carbon emissions and serves as a source...  ...and more. ABOUT THE ROLE We are looking for a Customer Success Manager who will deliver an exceptional customer experience, drive... 

Hearth Support Services

Disability Support Worker - Melbourne (Outer Eastern Suburbs) Job at Hearth Support Services

 ...make a meaningful impact on the lives of people with disabilities? At Hearth, we provide 1:1 support to NDIS participants across Melbourne. We match you based...  ...working with them. Hearth is looking for support workers in the Outer Eastern suburbs of Melbourne,such as... 

PSA Airlines

Leave of Absence (LOA) Coordinator Job at PSA Airlines

 ...Overview Let your career take off with PSA Airlines About PSA PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to... 

Essentia Health

PHYSICIAN - Cardiac Anesthesiologist / General Anesthesiologist - Fargo, ND Job at Essentia Health

 ...Education Qualifications: PRACTICE SPECIFICS ~1.0 FTE ~ Variable work week ~10 Physician Anesthesiologist practice ~ Medical direction care model with 30 CRNAs ~ Hospital Practice ~ Collegial group of physicians with supportive staff...