Job Description

• Ensure that the attainment of Victory Housing, Inc, Mission Statement takes precedence over all decisions and actions
• Adhere to all Victory Housing policies and procedures, COMAR 10.07.14 regulations as well as County, State and Federal guidelines including by limited to DOH, CDC, CMS and OSHA
• At all times, implement universal precautions and infectious disease control protocols. Wears assigned PPE appropriately per policy and as requested
• Complete all assigned training including initial orientation, COMAR 10.07.14 requirements, monthly in-services, HIPAA, VHI required personal care and skills modules. Participates in required safety and disaster drills as assigned and mandated
• Answering and transferring all incoming calls in a courteous and professional manner, taking messages, giving information, directions, and other appropriate assistance to residents, staff, guests, and vendors, and performing a variety of other administrative duties as assigned
• Handle and route all incoming calls in a timely (within three rings), courteous, and distinct, customer-friendly manner using proper telephone etiquette
• Communicate all phone messages clearly and deliver materials to appropriate parties promptly
• Monitor the entry into and departure out if the community for all guests, residents, and vendors. Always maintain a safe and secure environment
• As required and instructed, screen all visitors per infectious disease control protocols and guidelines to enter the community
• Greet, identify, and visit with all guests/visitors and scheduled appointments. Offer beverage refreshment always, and brochure material when appropriate. Function as information "hub" to all visitors ensuring their needs are met
• Refer all marketing inquiries to Executive Director. Complete Inquiry Sheet if Executive Director is unable to talk with the prospect
• Mail community brochures upon request
• Assist with other bulk or Direct Mails as directed
• Assemble and maintain supply of completed brochure packets and request collateral materials from Corporate Office as directed to maintain established supply par level
• Assist with office functions such as word processing support
• Distribute mail throughout home to staff and residents; assist in maintaining postal supply for residents and assist in preparing out-going mail
• Maintain abundant supply of appropriate forms ready for use in files
• Assist with activities as requested
• Assist in redirection of disorientated Residents as needed
• Maintain neat and tidy reception area, including fresh flowers on desk
• Coordinate use of common usage area for events/meetings as directed
• Assist in maintaining appointment notebooks for transportation, hair care, etc. as directed
• Assist job applicants
• Assure community directions are available at desk
• Other duties as assigned

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