Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...a social mission to offer hope, is seeking a Math and Science Teacher to join our award-winning Special Education team for the 20... ...Instruction Classroom Management Interpersonal Skills Computer Skills Behaviors Preferred Detail Oriented: Capable of...
...Job Description Part-Time Package Delivery Driver \n Who exactly are UPS Part-Time Package Delivery Drivers? \n Theyre the ones who drive our familiar brown trucks, bringing packages great and small to our customers. Theyre a friendly, physically active crew...
...the workforce, it's good for Mosaic, and it's the right thing to do. Desire to make a positive difference in people's lives. No experience needed. We provide thorough training. Must be 18 years of age. Valid U.S. driver's license required, where applicable....
...Job Description - Reports to the E&I Supervisor JOB DIMENSIONS - As an industrial electrician, you will work safely, in accordance with relevant codes and standards to ensure manufacturing equipment is operating reliably. Work hours: 7:00am - 5:30pm, 4 days per...
...Job Description Position: Customer Success Manager Reports To: Director of Customer Success FSLA: Exempt Office Designation: In-office, Hybrid or Remote (locations include: Stamford, CT, NYC, Elmwood Park, NJ, Mt. Holly, NJ, Reading, PA) The Customer...