Job Description
Help Desk Technician
This position is part of a proposal submission and is contingent upon contract award.
Location: Arlington, VA (Hybrid)
Clearance: DHS Suitability
Description:
Provide first-line technical support for hardware, software, and network issues. Serve as the primary point of contact for CISA staff seeking IT assistance.
Key Responsibilities:
Respond to help desk tickets
Troubleshoot end-user issues
Escalate complex problems to appropriate teams
Minimum Requirements:
1+ years of IT support experience
Associate's or Bachelor's degree in IT-related field
Familiarity with Windows/Mac systems and basic networking
U.S. citizenship and ability to obtain DHS Suitability clearance
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