Job Description

Job Description

Looking for a rewarding role in the Bradenton area? Join a team where your customer service skills shine! As a Help Desk Specialist, you’ll handle inbound and outbound calls, provide timely updates on orders and services, and collaborate across departments to ensure every customer interaction is seamless. Thrive in a fast-paced environment, showcase your attention to detail, and help keep operations running smoothly—all while making a real impact every day.

Job Title: Help Desk Specialist

Location: Bradenton, FL

Shift : M-F, 9:30AM- 5:30PM

Essential Job Duties & Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Use company computer systems to look up and provide status updates on parts, orders, and scheduled service dates.
• Document all customer interactions and follow-ups accurately in the system.
• Maintain compliance with ISO and JCAHO standards.
• Collaborate with internal departments to resolve customer inquiries.
• Assist field representatives and other departments with customer status updates.
• Perform routine administrative tasks such as processing outbound paperwork.
• Work in a team environment with rotating shifts or on-call availability as needed.
• Maintain a high level of customer service and communication throughout all interactions.

Qualifications & Requirements

• High school diploma or equivalent required.
• 1–2 years of experience in a call center, healthcare, or data entry support role preferred.
• Strong written and verbal communication skills with a professional and friendly phone manner.
• Highly detail-oriented with excellent organizational and time management abilities.
• Proficiency in a Windows-based computer environment, with emphasis on data entry.
• Familiarity with medical terminology is a strong plus.
• Willingness to work overtime, evenings, or weekends based on business demands.
• Comfortable working in a fast-paced environment.

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