Job Description

Overview

Assistant General Manager

Company Summary : Taco Bell is a leading Mexican-inspired quick service restaurant brand that is part of Yum! Brands, Inc. We have nearly 7,000 restaurants in the United States and over 400 in 27 countries outside the United States. The brand emphasizes the Live Ms energy and culture, a focus on customer service, and a commitment to innovation and teamwork.

Job Description About the Job: Reporting to the Area Coach, the Restaurant General Manager (RGM) manages a Taco Bell restaurant within company policies to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant, providing leadership through recognizing and motivating the team to achieve operational goals.

The Day-to-Day

• Build People Capability and drive culture by problem solving, resolving conflicts, communicating, and motivating others to drive results
• Recruit and equip high-quality operators to deliver great customer experiences
• Build a healthy bench of developed Managers and Team Members; lead performance management for all restaurant employees
• Lead by example as a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
• Leverage culture and people capability to fuel brand performance
• Provide leadership and coaching for Managers and Team Members; deliver a consistent customer experience
• Ensure complete and timely execution of corporate and local marketing programs
• Maintain a safe working and customer experience environment by promoting safe work behaviors
• Control day-to-day operations by scheduling labor and ordering food and supplies for a restaurant with $1.0M$2.0M in annual sales and 500800 average daily transactions
• Ensure local health and safety codes and company safety policies are met
• Resolve serious customer issues and train managers to meet or exceed customer service standards
• Utilize customer program insights to elevate the customer experience and meet satisfaction targets
• Track and analyze customer complaints; lead the management team to implement systematic solutions and performance standards
• Build SMART action plans to resolve issues; monitor Speed with Service (SWS) and coach to targets

Grow the Brand, Sales and Profits

• Control Profit & Loss by managing cash control procedures, inventory, labor, financial reports, and actions to protect margins
• Maintain equipment, facility, and grounds with a Preventative Maintenance Plan
• Review and prioritize store capital expenditure requests and build vendor relationships for scale
• Ensure facilities and equipment meet Taco Bell standards; coordinate upgrades or replacements
• Analyze sales, labor, inventory, and controllables; coach on corrective actions to meet margins and growth targets
• Collaborate with the management team to develop and deliver unit-specific Annual Operating Plans

Minimum Requirements

Is This You?

• High school diploma minimum; university degree preferred
• 24 years of operational management experience in Quick Service Restaurant or retail with P&L responsibility
• Basic business math and accounting skills to manage P&L and strong analytical/decision-making skills
• Strong interpersonal and conflict resolution skills; excellent oral and written communication and team-building ability
• Proven analytical and decision-making capabilities; basic personal computer literacy
• Passion for quality food, service, cleanliness, and speed standards
• Dynamic, energetic, positive leader; self-starter who does the right thing for the business
• Ability to provide leadership and coaching to employees; demonstrated success in selecting, coaching, and developing managerial staff
• Proven track record of driving customer satisfaction, financial performance, and employee satisfaction

Why Taco Bell?

We believe where you work matters. We value opportunities to connect with fans through their passions, including sports, gaming, and music. We offer a culture that fosters authenticity, creativity, and growth, and we encourage risk-taking and skill development to fit employees lifestyles.

Job Tags

Similar Jobs