Job Description

Job Description

Customer Success Manager – Series A SaaS | $170,000 + Equity | Redwood City (Hybrid)

This isn’t “just another CSM role.”

We’re hiring for a VC-backed SaaS scale-up trusted by teams at NASA, Samsung, and other world-class innovators. The platform is redefining how engineering teams automate and streamline internal operations — and now we need a top-tier CSM to own and elevate the customer journey.

If you’re in the top 5% of Customer Success Managers, you’ll know this isn’t about hand-holding accounts. It’s about driving strategic impact, shaping product direction, and building the kind of customer experience playbook other startups will copy.

Why This Role Is Different

• You’ll own relationships with high-value accounts that expect excellence.
• You’ll have a direct line into product, engineering, and the CEO.
• You’ll be building, not inheriting: onboarding, processes, and CS systems from scratch.
• You’ll play offense — using data to uncover opportunities, drive expansion, and deliver ROI that customers feel in their bottom line.

What You’ll Be Doing

• Take full ownership of key accounts — retention, expansion, growth.
• Partner with product and engineering to shape roadmap and influence strategy.
• Use data fluency to tell stories that drive adoption and measurable outcomes.
• Design and implement scalable onboarding and success frameworks.
• Act as a trusted advisor to VP+ level stakeholders in marketing and ops.

What We’re Looking For

• Series A SaaS experience — you know what early-stage chaos feels like.
• A builder’s mindset — you’ve created playbooks, systems, or CS motions from zero.
• Comfort in exec-level conversations with strategic customers.
• A commercial edge — you understand revenue impact, not just NPS.
• A reputation as the go-to problem solver who gets things done.

What’s on the Table

• $170,000 base salary
• Competitive equity — Series A with serious upside
• Redwood City HQ | Hybrid (3 days onsite with the exec team)
• Dental + Healthcare
• 401k
• Free lunch onsite

This role is for CSMs who don’t just manage accounts — they change the trajectory of customers and companies. If you want a seat at the table where product, growth, and customer success intersect, this is it.

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