Job Description

Job Description

Job Description

Customer Success Manager

We are looking for a Customer Success Manager who thrives in the world of sports and brings a competitive, team-first mentality to everything they do. In this role, you will work directly with professional sports teams and organizations, helping them maximize the impact of our DIGIDECK platform.

Think of yourself as both a coach and a teammate: guiding clients to success, calling the right plays, and celebrating the wins together. If you love building relationships, driving results, and bringing the same energy off the field that athletes bring on it, this is your opportunity.

• Be the trusted coach for our clients. Share best practices, strategies, and insights that help professional teams hit their goals leveraging DIGIDECK.
• Drive adoption and ROI of the DIGIDECK platform, making sure clients see clear wins in ticketing, premium hospitality, sponsorship, private event sales, fan engagement and player operations.
• Play offense and defense: identify upsell opportunities to grow accounts, while also protecting renewals and keeping relationships strong.
• Collaborate like a true teammate with Sales, Marketing, Product, and Engineering to deliver solutions that matter most to sports organizations.
• Run the game plan for renewals and upsells using proven sales strategies, while always looking for the next opportunity to add value.
• Deliver big-game presentations (business reviews, strategic updates) that connect with sports executives and front-office leaders.
• Handle challenges with grit by tackling tough conversations head-on and turning obstacles into opportunities.

What We Are Looking For

• Someone with great technical experience, comfortable using Salesforce, Confluence, and able to leverage AI agents.
• 2+ years in Customer Success, Account Management, Partnership Marketing, Business Development, or a similar role — with experience inside a sports organization or working directly with pro teams. (experience using DIGIDECK is a plus) 
• Strong understanding of how sports businesses operate - from revenue streams to fan engagement.
• Excellent communication skills, with the ability to win over senior executives and team leadership.
• A competitive edge and growth mindset: you see challenges as chances to improve and always want to raise your game. Identify opportunities to expand use cases based on partner objectives and bring the right custom solutions to our partners.
• A natural team player who thrives in a fast-paced, high-expectation environment and knows how to bring energy, resilience, and passion every day. 

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